Returns & Refund Policy

At (Website Name), managed by (Company Name), customer satisfaction is important to us. We understand that sometimes a luggage product or travel accessory may not meet your expectations, and we are committed to making the return and refund process clear, fair, and stress free.

This policy outlines the conditions, timelines, and procedures related to returns and refunds for products purchased through our platform.

Eligibility for Returns

To qualify for a return, the product must:

Be unused and undamaged
Remain in its original condition
Include original packaging, tags, labels, and accessories

Products showing signs of use, physical damage, or alterations may not be eligible for return.

Return requests must be submitted within 48 hours of receiving your order. Requests made after this period may not qualify for return processing.

Following these guidelines helps us maintain fairness and quality for all customers.

How to Initiate a Return

To request a return, please email us at (mention email) with:

Your Order ID
Reason for the return
Clear photos if the product is damaged, defective, or incorrect

Once your request is reviewed and approved, our team will provide detailed instructions for completing the return process.

Products that do not meet our return conditions may not be accepted.

Refund Process and Timeline

After we receive your returned luggage or travel product, our team will inspect it to ensure it meets the return eligibility requirements.

Once approved, the refund will be processed to the original payment method used during checkout. Refunds are generally completed within 5 to 7 business days.

You will receive a confirmation email once the refund has been successfully initiated.

Partial Refund Guidelines

In some situations, returned products may show minor issues that still allow partial approval for refunds.

The final refund amount depends on the condition of the returned item after inspection. Partial refunds are issued only when considered appropriate by our review team.

This process helps ensure fairness for both customers and our platform.

Damaged, Defective, or Incorrect Products

We carefully inspect every order before shipping. However, if your luggage or baggage product arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.

To help us resolve the issue quickly, please share clear photos or videos of:

The received product
Packaging condition
Visible damage or defects